Product integrity
Research compounds must be stored and handled under controlled conditions, and we cannot confirm how a product was kept once it has left us. For that reason, opened or unsealed items cannot be returned, and we do not accept returns for a change of mind or an ordering mistake. Please check your order before you pay.
Damaged, incorrect or missing items
If an item arrives damaged, is not what you ordered, or is missing from the order, write to orders@thrivekore.com as soon as possible after delivery. Include:
- the order number
- photos of the product label, the product and the shipping package
- a short description of the problem
If the package shows damage on the outside, photograph it before you open it. Keep the item sealed where possible, and keep the packaging until the claim is resolved. Once we confirm the problem, we replace the item or refund it. A claim without enough detail for us to confirm the problem may not qualify.
Cancellations
To cancel an order before it ships, write to orders@thrivekore.com with the order number. An order that has shipped cannot be canceled. If we cancel an order, for example because of availability or an account verification, we refund any amount paid.
Refunds
An approved refund goes back to the original payment method, and we confirm it by email. How long it takes to appear depends on your payment provider. With your agreement, we may replace an item instead of refunding it.
Lost or stolen packages
If a package is lost in transit, write to orders@thrivekore.com and we will take it up with the carrier. ThriveKore is not responsible for a package stolen after the carrier confirms delivery.
Contact
Questions about returns or a claim go to ThriveKore LLC by email.
- General support: support@thrivekore.com
- Orders: orders@thrivekore.com
- Account verification and research documentation: compliance@thrivekore.com